Contact information

  • Mark Humphrey
    Director
  • Jay Koog
    Linda Pittsford

    Deputy Directors
  • Joe Diana
    Manager of Applications
  • Janell Hopkins
    Manager of Computer Support Center
  • Thomas Moe
    Manager of Infrastructure and Operations
  • Patti Swiderski
    Manager of Media and Education
  • Phone number
    (512) 463-1160

Information Systems

The information systems division provides computer support services to the legislative branch of Texas government, including legislators and their administrative offices, the Texas Legislative Council, the Legislative Reference Library, the State Auditor's Office, the Legislative Budget Board, and the Sunset Advisory Commission.

Administration

The administration section consists of the director and support personnel who assist in budgeting. The section is responsible for the overall policy direction of the division, the coordination of day-to-day IS operational activities, and the long-term strategic direction of the division.

Applications

The applications section works in partnership with legislative clients, the Computer Support Center, and the infrastructure and operations section to provide specific solutions to meet the needs of the legislature and legislative agencies. The applications section develops custom software; assists in the evaluation, selection, implementation, and customization of purchased software or other technology; and assists clients in reviewing their work processes to determine if changes can be made to improve those processes.

Infrastructure and Operations

The infrastructure and operations section is responsible for the development, implementation, maintenance, and monitoring of the hardware, software, and network infrastructure on the council's computer network. The section is responsible for providing the client desktop/laptop/server, storage, and mobile/network infrastructure to the Capitol and district office clients. The section provides services to clients on the infrastructure, including the distribution of council-developed applications, office automation applications, e-mail, remote and external access, security agents, and Internet access. The section consists of five groups: the data center operations group, the database support group, the workstation and server support group, the applications support group, and the network and storage support group.

Computer Support Center

The Computer Support Center (CSC) is the initial contact point for all clients of the council's data processing system. The CSC is composed of six groups: the hardware section, which receives, inventories, installs, and troubleshoots all computer equipment purchased and supported by the council; the Help Desk, whose primary responsibility is first-level phone support and maintaining and processing requests for the client user ID system; the network control section, which installs and maintains computer equipment in the legislators' district offices throughout the state, maintains the network infrastructure, including installing, configuring, and maintaining routers, hubs, and switches for the Local Area Network (LAN) in the Capitol Complex and the Wide Area Network (WAN); the PC team, which is responsible for second-level computer support, testing software solutions, and assisting in the selection of personal computer software and hardware; the training center, which provides classroom training and produces online help and procedural manuals for all legislative applications and PC software; and the office consultant teams, which evaluate and address legislative offices' computer needs and issues.